How often do we hear someone make the statement: You’re not listening to me! Sometimes when that phrase is uttered we shut down and go into defensive mode because we know that we definitely heard them – whatever their original request was. We marked it down, etched it into our minds somewhere amidst the clutter of our every day memories and subtle subconscious reminders. A lot of us even save conversations in order to re-read and replay that conversation in our minds in an effort to hang on to that situation months or even years down the road. Yes, we heard you – but were we really listening to them?